Privacy Policy

Information We Collect

When you use MyAgentFactory, we may collect the following information:

• Account information — name, work email address, company name, and coupon code (if applicable)
• Credentials — password (stored securely via AWS Cognito)
• Technical data — IP address, browser user agent, and basic telemetry for service reliability
• Content you provide — meeting recordings, transcripts, documents, and other materials you upload for processing

How We Use Information

• Creating and managing your account
• Providing access to MyAgentFactory services
• Processing your content (transcription, AI analysis, exports)
• Providing customer support
• Maintaining service reliability and security
• Preventing fraud and abuse

Legal Basis and Retention

We process your data based on:

• Service delivery — processing necessary to provide the services you've requested
• Legitimate interests — improving our services, security, and fraud prevention
• Legal compliance — where required by applicable law

We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time.

Sharing and Processors

We do not sell your personal data. We use trusted third-party service providers for:

• Infrastructure and hosting (AWS)
• Authentication (AWS Cognito)
• Email delivery
• AI model inference (OpenAI, Anthropic, Google)
• Transcription (LemonFox)

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@maf-apps.co.uk.

Contact

For privacy-related enquiries: support@maf-apps.co.uk